Call Centre Assistants Jobs vacancy in Kenya october 2012
Call Centre Assistants
(2 Positions)
Urgent
We are looking for call centers Assistants whose major role will
be; Answering incoming calls from customers to take orders, answer
inquiries and questions, handle complaints, troubleshoot problems and
provide relevant information.
Main Job Tasks and Responsibilities
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Be able to capture all customer’s information
- process orders, forms and applications
- Identify and Escalate priority issues
- Follow up customer calls where necessary
- Complete call logs and be able to produce call reports.
Education and Experience
- proficient in relevant computer applications
- knowledge of customer service principles and practices
- knowledge of call center telephony and technology
- At least 1 year experience or more experience in a call center environment
- customer service experience
- good data entry/keyboard skills
- knowledge of administration and clerical processes
Key Competencies
- Excellent verbal, written communication & Listening skills
- Problem analysis & Solving Skills
- Attention to detail
Interested candidate should reach us on or before 25th October 2012 on nana.adwar@ymail.com
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